Hi, how can we help you?

All about the blueprints! 🗺️

🎟️How do Reform Passes work?

🧱 FAQ: I feel stuck waiting for more Blueprints. What can I do?

How does food work on Space Cooler? (Wheat spike icon)

Can I transfer money from one prison to another?

What means the bar on the Guard's Room menu?

How the Alien Invasion works?

Medals of Valour and Tactical Chests? Tell me more!

I can't get 5 training badges/stars!

How does the event work?

I opened an event chest but I don't have my Master Key!

I have managers hired, but the event won't remain open more than 1 hour!

TIPS TO SUCCEED AT YOUR PRISONS

When is the bus coming? How do I get more prisoners?

How do the purchases work? - (Event vs. Permanent prisons)

I have not received my purchase!

Can I get a refund for an in-app purchase?

Where do I find my receipts and my purchase history?

❓ How can I recover my previous game progress?

Can I delete my progress and start over?

How can I transfer my game from iOS to Android (and from Android to iOS)?

My game crashes after an ad!

I can't watch ads during the game!

I can't claim my ad rewards!

My game crashes!

Share your questions with other players!

About us