I have not received my purchase!

If you didn't receive your in-app purchase, please close the game, open it again, and restore the purchases using the Restore Purchase butto...

Can I get a refund for an in-app purchase?

If all the purchase process was successful, items bought in our games (in-app purchases) are non-refundable, except in some specific cases w...

Where do I find my receipts and my purchase history?

You can check all your in-app purchases information following the instructions below:   iOS 1. Open iTunes.2. Select you...

Are in-app purchases refundable?

Refunds only are possible in some specific cases where a problem came up during the purchase.  If you made a purchase on an Apple ...

My purchases are not working in the event!

The event has other game mechanics. You will have your in-app purchases working forever in all your permanent prisons, but the event is inde...

I purchased one of the special items, but it is no longer active!

Please, close the game, open it again, and restore the purchases using the restore purchase button in the game. You can find it in the setti...