If all the purchase process was successful, items bought in our games (in-app purchases) are non-refundable, except in some specific cases where an exception could be made. 

 

For purchases made on an iOS device, we have no authorization to handle refunds on your behalf. Please contact Apple support and explain your case.

 

We would need you to contact us and send us a screenshot of the specific receipt. Please be sure the transaction ID appears there. It looks like this GPA.1234-1234-1234-12345 You can find all your purchases made on Google Play in your Google Payments account.