Do your clients leave angry? Pay attention to your client's needs. They can leave the firm if they wait for too long! However, this won't affect your progress. It is only an indicator that some improvements have to be done. You can minimize angry customers by improving each step of the business process. Upgrade your reception, rank up your offices, hire the proper lawyers, do related research, etc. Develop your own strategy!
 
What are the symbols over their heads? Customers will arrive at the reception, and there will be addressed to the proper office. Those symbols represent the type of case, and clients will go to a specific office accordingly. 
 
Do you want to increase your clients' workflow? You can invest some of your earnings in launching time-limited marketing campaigns for each type of case. Tap on the marketing button and select your preferences.